At eWaterTank, we know that fast, safe, and reliable delivery is just as important as the quality of the tank itself. That’s why we partner with experienced carriers and maintain transparent communication every step of the way from checkout to arrival.
Order Confirmation
As soon as you place your order, you'll receive an order confirmation email. This means:
- Your order has been successfully received in our system.
- Your credit card has been pre-authorized but not yet charged.
Next, our team will:
- Verify product availability.
- If the item is in stock, we will process your payment and begin preparing your shipment.
- If the item is out of stock or on backorder, we'll void the pre-authorization and contact you immediately to offer alternatives or revised timelines.
Fulfillment Options
We offer multiple ways to receive your order so you can choose the option that fits your needs best:
1. We Arrange Shipping to your Final Destination
This is the most common option. We coordinate freight delivery from the manufacturer directly to you.
- Shipping costs is calculated at checkout or invoiced separately
- We handle all logistics and paperwork
- If transit damage occurs and is properly documented, we’ll replace the item at no cost
2. We Arrange Shipping to Your Local Freight Terminal
To potentially save on shipping costs, we can coordinate freight delivery from the manufacturer to your local freight terminal. You would arrange your own shipping the final miles to your destination.
- Email us for the most accurate shipping quote at info@ewatertank.com
- We handle all logistics and paperwork to the freight terminal
- If transit damage occurs during transit to the freight terminal and is properly documented, we’ll replace the item at no cost
- You're responsible for inspecting the tank at pickup from the terminal. Damage claims cannot be made after it leaves the facility.
3. Customer Pickup from Manufacturer
You or your representative can pick up the tank directly from the manufacturer’s location.
- No shipping charges
- We'll send pickup instructions once your order is ready
- You're responsible for inspecting the tank at pickup. Damage claims cannot be made after it leaves the facility.
4. Customer-Arranged Shipping
Prefer to use your own freight carrier? That works too.
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Full control of carrier choice and delivery timeline
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You assume responsibility for the item once it leaves the manufacturer
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We strongly recommend using a fully insured carrier
Order Shipment
Once your order is ready to ship (if we're handling shipping), you’ll receive a shipping confirmation email with tracking details.
- Most in-stock items ship within the estimated time frame listed on the product page.
- Tracking numbers may take 24 hours to become active in the carrier’s system.
While we strive for accurate lead times, occasional delays may occur due to manufacturing volume or carrier logistics. We’ll keep you informed and work hard to minimize any disruptions.
Need an update? Contact us anytime at info@ewatertank.com with your order number.
Delivery Process (If We Arrange Shipping)
Large items like water tanks require special handling during delivery. Please follow these steps carefully when your shipment arrives:
1. Inspect the Shipment Before Signing
- Remove all wrapping to check the tank’s condition.
- Look for cracks, large dents, or structural damage. Minor surface scuffs or scratches from transit are not considered defects.
2. Document Any Visible Damage
- If damage is found, note it clearly on the delivery receipt before signing.
- Take clear photos of the damage while the tank is still on the truck or pallet.
3. Report Damage Immediately
- Before the driver leaves, call us at 1-888-884-2642 or email info@ewatertank.com.
- We’ll help assess whether to accept or refuse the shipment and advise on the next steps.
4. Already Accepted the Shipment?
- If damage is discovered after delivery, submit a Damage Claim Form within 3 business days.
- Include photos and/or videos with a detailed description so we can begin resolving the issue right away.
We follow all manufacturer freight policies but rest assured, our goal is to make things right for you.
Shipping Costs & Options
- Shipping costs are calculated at checkout based on item size, weight, and destination.
- For custom shipping quotes or if the shipping costs are not being displayed at checkout, email us at info@ewatertank.com with the product(s) and delivery address.
- Free in-store pickup is available for select items. See the product page or contact us for pickup availability near you.
Need Help?
Our support team is here to answer any questions before or after your order. From estimated lead times to freight coordination—we’re on it
Call: 1-888-884-2642
Email: info@ewatertank.com
Address: 401 E. Industrial Drive #48, Hartland, WI 53029