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General FAQ
What payment methods do you accept?
We currently accept the following secure payment methods:
- Credit/Debit Cards – Visa, Mastercard, American Express, Discover, and more
- Shop Pay – Fast and secure checkout
- Apple Pay – Available on supported devices and browsers
- PayPal – For added convenience and buyer protection
If you prefer another payment method, give us a call and we’ll do our best to accommodate your request.
How do I place an order?
You can place an order directly on our website by adding items to your cart and completing the checkout process. If you prefer a more personal touch, feel free to give us a call during business hours — we’ll be happy to assist you with your order.
Do you offer quantity discounts?
Yes, we offer discounted pricing for bulk or high-volume orders. Please contact us directly for a custom quote and more details.
How long does it take to process my order?
Orders typically process within 1–2 business days before shipment, depending on stock availability. We’ll first confirm availability with the supplier and will keep you updated on the status of your order.
You’ll receive a confirmation email once your order has been processed and shipped.
Do you provide order tracking?
Absolutely! Once your order is shipped, you'll receive a tracking number via email. You can use this number to monitor your shipment's progress through the carrier's website or our order tracking page.
What if there’s a problem with my order?
If your order arrives damaged, incomplete, or incorrect, please contact us ASAP. Include your order number and a brief description of the issue, and we’ll work quickly to resolve it for you.
Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or modify your order. Changes may only be possible before the order has been processed and shipped. For more information, please check this link for more information, https://ewatertank.com/pages/cancel-modify-order
Do you accept custom orders or special requests?
For custom tank sizes or features, please reach out to our team. We’re happy to discuss your specific needs and provide a quote.
What payment security measures do you have?
Yes! We use secure payment systems that protect your personal and card information, just like big online stores do. Your payment goes through trusted services that keep your data safe and private.
Do you offer warranties?
Yes, our products come with warranty coverage. Please check the product description for more details.
How does shipping work at eWaterTank.com?
We ship orders using a trusted shipping and fulfillment platform that connects us to a wide network of local and national carriers. This ensures fast, reliable, and trackable deliveries.
Shipping options include:
- LTL Freight – Ideal for large or bulk tank orders
- Parcel & Postal Shipping – For smaller or accessory items
Shipping rates are displayed at checkout.
We recommend checking the product page for item-specific shipping methods or lead times, as some products may ship directly from the manufacturer or have special requirements.
Is expedited shipping available?
You can view available shipping options and rates during checkout. If you need your order delivered sooner, please give us a call — we’ll do our best to accommodate rush requests.
Is international shipping available?
At the moment, we do not support international orders. We apologize for any inconvenience and appreciate your understanding.
Are there any shipping restrictions?
Yes. We do not currently ship to P.O. boxes, military addresses, or locations in Alaska and Hawaii. Additionally, certain large or special-order tanks may require freight clearance or incur extra delivery fees, which will be communicated during checkout.
How can I contact customer service?
You can reach us by phone at 1-888-884-2642 or email us at info@ewatertank.com during our business hours: 10 am – 6 pm Monday - Friday CST.
We’re happy to assist with any questions or concerns.